BPO & Call Center Investment
Meaningfully lower office and labor costs than major cities make Hatay a cost-advantaged location for a BPO (business process outsourcing) and call center investment with Arabic/English language capacity.
Meaningfully lower office rent and labor costs relative to major cities make Hatay a cost-advantaged regional hub for companies wanting to outsource business processes like customer service, technical support and data processing. The region's proximity to Arabic-speaking populations offers a particular advantage for a multilingual call center serving the Middle East market.
What Project Types Are Worth Considering?
- Multilingual customer service call center
- Technical support BPO service
- Data entry and document processing center
- E-commerce order/customer service support center
Which Areas Should You Consider?
Central Antakya is the primary location given office cost and workforce access. Reyhanlı and İskenderun offer a separate advantage through proximity to Arabic-speaking workforce.
Licensing and Permit Process
- Trade registry filing and tax ID
- Business opening and operating license
- Personal data protection regulation compliance (if processing customer data)
- Coordination with BTK for telecommunications infrastructure (if needed)
Incentives and Support
Region 6 incentives apply to service-sector investments as well; given this is a labor-intensive business model, SGK premium support offers a particularly meaningful cost advantage.
See our Investment Incentive Consulting serviceWhat to Keep in Mind
A BPO/call center's success depends heavily on a qualified, multilingual staff pool; identifying university graduates in the region with language skills early speeds up recruitment.
Frequently asked questions about BPO & call center investment
Related Investment Opportunities
Let's shape your BPO/call center investment together
Tell us your service scope, target language support and budget, and we'll map out a plan tailored to you.